Exchange and Returns


Customers have always the right to change or returns the purchased items, within 14 days of receipt, by sending an e-mail to customercare@superboutique.it.

Exchange and Returns are free for all countries. Upon receival of exchange or return request, Super Boutique will arrange the pick up of the items by DHL courier, respecting Customer indication for address and timing. 

Super Boutique can only exchange or accept returns, for non-faulty items that are:

  • in their original condition
  • have not been worn, altered or washed, and don’t show any signs of use
  • with all tags attached, and with original packaging (dustbags, hangers, garment covers)
  • Soles of footwear must be in perfect condition and must not be marked in any way
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged or altered or used as the external parcel for the shipment.

The merchandise must be returned in one package. We reserve the right to refuse multiple returns sent at different times from one order.

Super Boutique can only accept exchanges from the country which the shipment was sent to.

It is possible to change the item, with a different size or color of the same item or with a new one, eventually corresponding price difference. The new item will be dispatched as soon as we have received the article that is being exchanged. Please note that Super Boutique can exchange the same item only once.



Refunds will be processed as soon as returned items have been checked and accepted by Super Boutique.

For orders paid by Credit Card, the refunded amount will be available to Customers in about 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.

Orders paid by Pal will be refunded to the original account.

Orders paid at DHL courier upon receipt, will be refunded by Bank Transfer on the bank account indicated by the Customer.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Super Boutique reserves the right to refuse returns that are unauthorized or not sent in accordance with our return policy. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Super Bouique will deduct a 10% administrative fee from the refund.